From Insurance Transformation to Growth

9:55 – 10:35
KEYNOTE: Inside the Risk Room – Fresh Thinking from the Modern CRO
Pacific Zone
Step behind the scenes with today’s top risk leaders as they reveal what’s driving change in the world of insurance. This high-energy conversation will dig into how organizations are tackling new threats, embracing technology, and reimagining partnerships to stay ahead of the curve. Hear candid stories, surprising lessons, and bold ideas for navigating uncertainty, building trust, and unlocking new opportunities in a rapidly evolving landscape. Walk away with insights and inspiration to elevate your approach to risk—no matter your role in the industry.
10:30 – 11:30
Discussion Table: What are the transformational benefits of implementing AI effectively across your business?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How do you budget for digital transformation, and is it possible to implement new technology effectively on a shoestring budget?
  • What’s the key to bringing your team on the digital transformation journey with you? How do you get everyone on board for success?
  • What metrics or indicators have helped you measure real efficiency gains from AI investments?
  • What lessons have you learned from digital upgrades—both successes and failures?
10:30 – 11:30
Discussion Table: How do you design a digital-first client experience that truly delivers value and loyalty?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • Which touchpoints still require a human touch, and why can’t AI replace them?
  • Are portals improving client loyalty, or creating new frustrations?
  • Which digital investments have actually boosted retention, and which have missed the mark?
  • How do you measure the ROI of digital client experience initiatives?
10:30 – 11:30
Discussion Table: What are the biggest hidden builder’s risks brokers and clients need to watch for, and how can you identify them early?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How can you identify clauses that silently destroy profitability or trigger claims—before it’s too late?
  • Are your clients ignoring risks that you then have to cover? What are the ways to mitigate this?
  • What past disasters have changed your approach to coverage decisions, and what lessons can others learn?
10:40 – 11:15
Panel: AI Revolution – From Hype to ROI
Ocean Zone
Enterprise‑grade AI is already reshaping retail brokerage — from real‑time claims intelligence to predictive underwriting and algorithmic client management. This session goes beyond the buzzwords into what it actually takes to make AI work in a brokerage: the infrastructure choices, talent models, and 18–24 month implementation plans that fit real‑world budgets. Hear how leading firms are stress‑testing use cases, building realistic ROI models, and getting teams ready to deploy AI in ways that drive margin expansion and a defensible market position.
10:40 – 11:15
E&S Unfiltered: The Insider’s Guide for 2026
Palm Zone
E&S is where some of the toughest—and most interesting—business is happening. In this session, top E&S brokers, MGAs, and underwriters break down how they’re accessing capacity, navigating shifting appetites, and solving for risks the standard market won’t touch. Learn practical strategies for building strong carrier and MGA relationships, handling difficult claims conversations, and using tech to streamline submissions. Delegates will leave with insider perspectives and new approaches to winning in the 2026 E&S market.
11:20 – 11:55
RegTech in Action: Compliance in the Digital Age
Ocean Zone
Compliance doesn’t have to be a drag on growth. In this session, brokers, carriers, and RegTech leaders show how they’re using digital tools to simplify audits, file reviews, disclosures, and documentation, while keeping producers moving fast. Through real‑world case studies, learn what has actually worked (and what hasn’t) when integrating RegTech into brokerage workflows, how to stay ahead of evolving rules around AI and cyber, and how to stay audit‑ready without burying your teams in admin.
11:20 – 12:00
Panel: Distribution Disrupted – Brokers of Tomorrow Amid M&A
Shore Zone
The insurance distribution landscape is evolving rapidly. Shifting market capacity, ongoing M&A activity, and economic headwinds are redefining the broker’s role and reshaping how insurance reaches the market. In this session, industry leaders who have navigated consolidation, capacity crunches, and changing client expectations share their real-world strategies for staying competitive and resilient. Discover how independent and regional brokers can still win, the niches and partnerships that matter most, and practical approaches to position your brokerage for growth over the next 3–5 years of distribution change.
11:20 – 11:55
Panel: Customer Expectations 2026: Meeting the Digital First Broker
Palm Zone
Market consolidation, shifting capacity, and economic pressures are transforming insurance distribution. This panel brings together brokers who have navigated M&A, capacity crunches, and changing client demands, sharing practical strategies for staying competitive. Learn how independent and regional brokers can leverage partnerships, target profitable niches, and adapt their business models to thrive over the next 3–5 years of disruption.
12:00 – 12:35
Q&A: Winning the Cyber Battle with Clients
Ocean Zone
Cyber threats are evolving faster than most clients can keep up—and they expect their broker to be the expert. In this open Q&A, a broker, MGA, and CISO unpack how they’re talking about cyber today: from social engineering and ransomware to third‑party/vendor risk and personal cyber exposures. Get practical language, examples, and frameworks for turning cyber conversations into real client value instead of fear‑based selling, and bring your toughest questions for an unscripted, broker‑led discussion.
12:00 – 13:00
Discussion Table: What are the transformational benefits of implementing AI effectively across your business?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How do you budget for digital transformation, and is it possible to implement new technology effectively on a shoestring budget?
  • What’s the key to bringing your team on the digital transformation journey with you? How do you get everyone on board for success?
  • What metrics or indicators have helped you measure real efficiency gains from AI investments?
  • What lessons have you learned from digital upgrades—both successes and failures?
12:00 - 13:00
Discussion Table: How do you design a digital-first client experience that truly delivers value and loyalty?
DISCUSSION TABLE
Secure your seat at a Discussion Table ahead of time before they fill up!
  • Which touchpoints still require a human touch, and why can’t AI replace them?
  • Are portals improving client loyalty, or creating new frustrations?
  • Which digital investments have actually boosted retention, and which have missed the mark?
  • How do you measure the ROI of digital client experience initiatives?
12:00 - 13:00
Discussion Table: What are the biggest hidden builder’s risks brokers and clients need to watch for, and how can you identify them early?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How can you identify clauses that silently destroy profitability or trigger claims—before it’s too late?
  • Are your clients ignoring risks that you then have to cover? What are the ways to mitigate this?
  • What past disasters have changed your approach to coverage decisions, and what lessons can others learn?
12:00 – 13:00
Discussion Table · Workshop - Legacy system modernization
DISCUSSION TABLE
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How can brokers and agencies replace or integrate payments/merchant processing with legacy AMS or policy admin systems without blowing up day‑to‑day operations?
  • What practical steps move you from cheques and manual card processing to fully integrated digital payments that feel seamless for customers and staff?
  • How do you navigate real‑world constraints like batch processes, manual reconciliation, clunky carrier portals and dual data entry when plugging modern payment rails into old systems (API vs batch, reconciliation, etc.)?
  • What rollout and change‑management strategies actually win over producers, CSRs, accounting teams and clients as you shift from cheques to digital options while keeping costs low?
12:40 – 12:55
How to Build Your Personal Brand (From Someone Who Stopped Waiting to Be Noticed)
Ocean Zone
Working hard isn’t always enough to get seen. In this 15‑minute, TED‑style session, discover how to intentionally build a reputation and presence that positions you as a go‑to voice in your niche. Through a quick‑fire rundown of five practical strategies, you’ll learn how to define what you want to be known for, communicate it clearly across your industry – online and offline – and build the kind of credibility that attracts the right clients, collaborators and commercial opportunities. Join the discussion table later in the day for a more in‑depth, interactive conversation tailored to your own brand and goals.
12:40 – 13:15
Blueprints & Bulldozers: Construction Risk Unfiltered
Palm Zone
Working hard isn’t always enough to get seen. In this 15‑minute, TED‑style session, discover how to intentionally build a reputation and presence that positions you as a go‑to voice in your niche. Through a quick‑fire rundown of five practical strategies, you’ll learn how to define what you want to be known for, communicate it clearly across your industry – online and offline – and build the kind of credibility that attracts the right clients, collaborators and commercial opportunities. Join the discussion table later in the day for a more in‑depth, interactive conversation tailored to your own brand and goals.
12:45 – 13:15
Panel: New Rules, Real Risk: Brokers in 2026
Shore Zone
Rules around cyber, AI, data and deal‑driven change are tightening, and brokers are increasingly judged on what’s in the file. In this session, legal specialists sit alongside frontline brokers and MGAs to unpack how 2026 expectations are shifting around advice, placement, disclosures, cyber incidents and AI‑enabled workflows. Hear real examples, see what “good” looks like in practice, and leave with habits and checklists that stand up under pressure.
1:20 – 13:55
Workshop: Claims Innovation that Clients Rave About
Shore Zone
For clients, the true test of their broker and carrier often comes at claim time. This workshop dives into how brokers and insurers are transforming the claims experience through technology, smarter processes, and truly client‑centric service. Hear tangible examples—from faster settlements to proactive communication plans—and work through scenarios with peers. Leave with a set of plays you can use to make claims a reason clients stay with you, not shop around, when the pressure is on.
1:20 – 13:55
Panel: Talent, Opportunity and Outcomes – The ROI of Different Perspectives
Palm Zone
The talent gap, generational change and shifting expectations are forcing firms to rethink who they hire, how they grow people and who gets real opportunity. This session looks at the business impact of building teams that mix ages, backgrounds and experience, showing how varied perspectives strengthen retention, decision‑making, client insight and product design. You’ll leave with practical, business‑first ideas on hiring, stretch roles, team structure and mentoring that widen opportunity and lift performance.
13:30 – 14:30
Discussion Table: What are the transformational benefits of implementing AI effectively across your business?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How do you budget for digital transformation, and is it possible to implement new technology effectively on a shoestring budget?
  • What’s the key to bringing your team on the digital transformation journey with you? How do you get everyone on board for success?
  • What metrics or indicators have helped you measure real efficiency gains from AI investments?
  • What lessons have you learned from digital upgrades—both successes and failures?
13:30 – 14:30
Discussion Table: How do you design a digital-first client experience that truly delivers value and loyalty?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • Which touchpoints still require a human touch, and why can’t AI replace them?
  • Are portals improving client loyalty, or creating new frustrations?
  • Which digital investments have actually boosted retention, and which have missed the mark?
  • How do you measure the ROI of digital client experience initiatives?
13:30 – 14:30
Discussion Table: What are the biggest hidden builder’s risks brokers and clients need to watch for, and how can you identify them early?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How can you identify clauses that silently destroy profitability or trigger claims—before it’s too late?
  • Are your clients ignoring risks that you then have to cover? What are the ways to mitigate this?
  • What past disasters have changed your approach to coverage decisions, and what lessons can others learn?
13:35 – 14:15
Panel: Claims & Courtroom Chaos: Surviving Nuclear Verdicts in the E&S Era
Ocean Zone
Litigation, social inflation, and “nuclear” jury awards are reshaping the E&S landscape, and claims missteps are more expensive than ever. Step into the trenches with claims and legal experts as they share how early intervention, advanced analytics, and tight broker‑carrier‑counsel coordination can change outcomes—from reserving and defence strategy to settlement posture. Walk away with a sharper checklist of questions to ask on every large, complex claim and a clearer story to take back to clients about what’s really at stake.
14:00 – 14:35
Payments and Premiums: Fixing the Friction
Palm Zone
Cheques, clunky billing, and slow claims payments are friction points your clients feel every day. Step into the fast lane of insurance payments and see how InsurTech is modernising the flow of money across the value chain—from digital wallets and instant claims to smarter billing and collections. Get the inside scoop on the latest payment innovations, real‑world success stories, and what’s around the corner with tools like blockchain and stablecoins. Leave with ideas to improve cash flow, cut admin time, and make it dramatically easier for clients to pay you.
14:20 – 15:00
Next Gen Power Lab: What I Wish I’d Known
Ocean Zone
This rotating “fishbowl” brings rising stars and industry veterans into the same circle to share the career lessons they wish they’d learned sooner, especially in a consolidating, tech‑driven market. Expect candid stories about missteps, breakthrough moments, and navigating everything from first promotions to leadership roles. Delegates can jump into the inner circle to add their own experiences and questions. No topic is off‑limits: step forward, engage, and leave with unvarnished guidance on building a career that actually fits you.
15:00 – 16:00
Discussion Table: What are the transformational benefits of implementing AI effectively across your business?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How do you budget for digital transformation, and is it possible to implement new technology effectively on a shoestring budget?
  • What’s the key to bringing your team on the digital transformation journey with you? How do you get everyone on board for success?
  • What metrics or indicators have helped you measure real efficiency gains from AI investments?
  • What lessons have you learned from digital upgrades—both successes and failures?
15:00 – 16:00
Discussion Table · How do you design a digital-first client experience that truly delivers value and loyalty?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • Which touchpoints still require a human touch, and why can’t AI replace them?
  • Are portals improving client loyalty, or creating new frustrations?
  • Which digital investments have actually boosted retention, and which have missed the mark?
  • How do you measure the ROI of digital client experience initiatives?
15:00 – 16:00
Discussion Table: What are the biggest hidden builder’s risks brokers and clients need to watch for, and how can you identify them early?
Discussion Table
Secure your seat at a Discussion Table ahead of time before they fill up!
  • How can you identify clauses that silently destroy profitability or trigger claims—before it’s too late?
  • Are your clients ignoring risks that you then have to cover? What are the ways to mitigate this?
  • What past disasters have changed your approach to coverage decisions, and what lessons can others learn?
15:05 – 15:45
Navigating Consolidation: The Retail Broker’s Roadmap
Ocean Zone
Consolidation is rewriting the rules for retail brokers, from valuations and carrier dynamics to competitive positioning. This panel examines M&A as both existential threat and growth catalyst, unpacking how deals are being priced, what strategic buyers are looking for, and when it makes sense to build, buy, or sell. Hear how independent and regional brokers are extracting value through scale, specialisation, or strategic partnerships, and leave with a clearer view on which path—sell, scale, specialise, or partner—makes the most sense for your firm.
15:20 – 15:50
Personal Cyber 2.0: Add Ons That Keep You Ahead of the Pack
Palm Zone
Personal cyber is no longer just “identity theft insurance” as brokers are now dealing with hacked bank and payment apps, deepfake and phishing scams, home device ransomware and data leaks from everyday platforms. This session explores how carriers are reshaping personal cyber cover, what is really covered and what is not, and how leading brokers are packaging it with home, auto and executive policies for high risk clients and families. You will hear real claim stories and leave with concrete talking points and education tactics to make personal cyber a relevant, value adding conversation rather than a fear play.
16:30 – 16:50
Rising Star Awards
Pacific Zone