Agenda - Mastering Emerging & Complex Risks

Agenda
July 16

9:55 – 10:35

KEYNOTE: Inside the Risk Room – Fresh Thinking from the Modern CRO

Pacific Zone

Step behind the scenes with today’s top risk leaders as they reveal what’s driving change in the world of insurance. This high-energy conversation will dig into how organizations are tackling new threats, embracing technology, and reimagining partnerships to stay ahead of the curve. Hear candid stories, surprising lessons, and bold ideas for navigating uncertainty, building trust, and unlocking new opportunities in a rapidly evolving landscape. Walk away with insights and inspiration to elevate your approach to risk—no matter your role in the industry.

Rochelle Lewis

Director, Risk Manager, Red Bull

Randel Maestas

Risk Manager, Wonderful Co

Heidi Bastien

Vice President of Risk Management, Foundation Building Materials

10:30 - 11:00

Discussion Table: How do you keep up with rapidly evolving cyber policies while driving client education on emerging risks and solutions?

DISCUSSION TABLE

Secure your seat at a Discussion Table ahead of time before they fill up!

What emerging cyber risks are you seeing, and how are you preparing clients for these?
How can you keep your clients ahead of the curve before renewal time?
Share the cyber claims you couldn’t believe were covered and why you covered them—what can we learn from these cases?
What strategies have helped you turn skeptical clients into proactive buyers of cyber coverage?

Garrett Droege

SVP Digital Risk Practice Leader, IMA Corp

10:30 - 11:30

Discussion Table: How are you leveraging AI to outpace cyber threats, and what challenges are you facing in the cyber arms race?

DISCUSSION TABLE

Secure your seat at a Discussion Table ahead of time before they fill up!

What AI tools have made a real difference in your cyber risk management, and which have fallen short?
When has AI misjudged risk, and how did you handle the fallout?
How do you balance human intuition and algorithmic scoring in cyber underwriting?
What strategies are helping you stay ahead of increasingly sophisticated cyber attacks?

10:30 - 11:30

Discussion Table: What digital threats are most concerning for your clients, and how are you helping them prepare?

DISCUSSION TABLE

Secure your seat at a Discussion Table ahead of time before they fill up!

Which emerging threats do you see as overhyped, and which are genuinely catastrophic?
Are brokers evolving coverage fast enough, or always a step behind?
What recent incidents have taught you the harshest lessons, and how have you adapted?
How do you communicate evolving risks to clients in a way that prompts action?

10:30 - 11:30

Discussion Table: What strategies have helped you convert cyber skeptics into loyal, proactive clients?

DISCUSSION TABLE

Secure your seat at a Discussion Table ahead of time before they fill up!

Which objections have been the hardest to overcome, and how did you address them?
What bundling tactics have actually convinced clients without adding unnecessary risk?
How do you educate clients on the value of cyber coverage in a way that resonates?
What follow-up actions have helped you retain cyber clients long-term?

Emily Selck

Senior Director, National Cyber Practice Leader, The Baldwin Group

10:40 - 11:15

Panel: Specialty Lines Unplugged – Financial, Construction, Cyber and Beyond

SHORE ZONE

Specialty is where the market gets interesting—and complex. In this scenario‑driven panel, brokers and underwriters walk through real‑world situations, from founder sales to PE and roll‑up plays to complex construction and cyber exposures. Hear where they’re seeing profitable growth, how capacity and pricing are shifting, and the questions to ask clients and markets. Leave with practical niches to target and a checklist for your next high‑stakes placement or transaction.

Reid Eanes

Executive Vice President, Co-Practice Leader, Lockton

11:20 - 11:55

RegTech in Action: Compliance in the Digital Age

OCEAN ZONE

Compliance doesn’t have to be a drag on growth. In this session, brokers, carriers, and RegTech leaders show how they’re using digital tools to simplify audits, file reviews, disclosures, and documentation, while keeping producers moving fast. Through real‑world case studies, learn what has actually worked (and what hasn’t) when integrating RegTech into brokerage workflows, how to stay ahead of evolving rules around AI and cyber, and how to stay audit‑ready without burying your teams in admin.

12:00 - 12:35

Q&A: Winning the Cyber Battle with Clients

OCEAN ZONE

Cyber threats are evolving faster than most clients can keep up—and they expect their broker to be the expert. In this open Q&A, a broker, MGA, and CISO unpack how they’re talking about cyber today: from social engineering and ransomware to third‑party/vendor risk and personal cyber exposures. Get practical language, examples, and frameworks for turning cyber conversations into real client value instead of fear‑based selling, and bring your toughest questions for an unscripted, broker‑led discussion.

Garrett Droege

SVP Digital Risk Practice Leader, IMA Corp

Nadia Hoyte

Cyber National Practice Advisor, USI Insurance Services

12:40 - 13:15

Blueprints & Bulldozers: Construction Risk Unfiltered

PALM ZONE

Construction projects are getting bigger, more complex, and more exposed—to climate, regulation, supply chains, and litigation. In this candid “war stories” session, brokers, underwriters, and claims leaders share the surprises (good and bad) they’ve seen on major construction accounts, and what they’d do differently next time. Explore how climate, regulatory shifts, and specialty products are changing the risk profile, and co‑create a must‑ask checklist you can use on your next major project.

12:45 - 13:15

Panel: New Rules, Real Risk: Brokers in 2026

SHORE ZONE

Rules around cyber, AI, data and deal‑driven change are tightening, and brokers are increasingly judged on what’s in the file. In this session, legal specialists sit alongside frontline brokers and MGAs to unpack how 2026 expectations are shifting around advice, placement, disclosures, cyber incidents and AI‑enabled workflows. Hear real examples, see what “good” looks like in practice, and leave with habits and checklists that stand up under pressure.

Christopher Keegan

Senior Managing Director- Cyber and Technology National Practice Leader Risk Solutions, Brown & Brown

13:35 - 14:15

Panel: Claims & Courtroom Chaos: Surviving Nuclear Verdicts in the E&S Era

OCEAN ZONE

Litigation, social inflation, and “nuclear” jury awards are reshaping the E&S landscape, and claims missteps are more expensive than ever. Step into the trenches with claims and legal experts as they share how early intervention, advanced analytics, and tight broker‑carrier‑counsel coordination can change outcomes—from reserving and defence strategy to settlement posture. Walk away with a sharper checklist of questions to ask on every large, complex claim and a clearer story to take back to clients about what’s really at stake.

Mariya Coleman

Senior Vice President, Howden

14:00 - 14:35

E&S Innovation Lab: Designing Coverage for Tomorrow’s Wild Risks

SHORE ZONE

Some risks are too complex—or too “wild”—for the standard market. In this interactive lab, underwriters, MGAs, and brokers walk through how new E&S products and structures are being built for exposures like wildfires, hurricanes, cyber, and social inflation. See how data, analytics, and creative underwriting are being used to craft solutions, and work with peers to build a short checklist of questions and data points you can bring to your next “too hard” risk.

15:20 - 15:50

Personal Cyber 2.0: Add Ons That Keep You Ahead of the Pack

PALM ZONE

Personal cyber is no longer just “identity theft insurance” as brokers are now dealing with hacked bank and payment apps, deepfake and phishing scams, home device ransomware and data leaks from everyday platforms. This session explores how carriers are reshaping personal cyber cover, what is really covered and what is not, and how leading brokers are packaging it with home, auto and executive policies for high risk clients and families. You will hear real claim stories and leave with concrete talking points and education tactics to make personal cyber a relevant, value adding conversation rather than a fear play.

Mila Araujo

Personal Cyber Practice Leader, North America, Assistant Vice President, DigitalShield, NFP